FAQs2018-09-13T22:41:59+00:00

Frequently Asked Questions

Listed below are FAQs about questions we receive from Customer Flux customers and healthcare practitioners considering our reputation management solution. If you have a question that is not covered below, please contact our Support Team and they would be happy to assist.

GENERAL

Customer Flux is a concierge “hassle-free” online branding solution designed specifically for healthcare professionals. Our platform and staff provide a powerful combination that allows the healthcare provider or practice to better understand the level of satisfaction of their patients, mitigate issues and encourage advocates for the practice to create online reviews.

Definitely. Schedule a demo, https://calendly.com/customerflux/, and let us show you how Customer Flux can benefit your practice.

No. While we would recommend that all small businesses have a website, you only need profiles on the top medical and general review websites to use Customer Flux.

To reach our Support Team, you can email support@customerflux.com or call us at 214-310-0339. Our phone support is available M-F 8am-5pm CST.

PLATFORM

Net Promoter Score, or NPS, measures the patient experience and helps predict business growth. This proven metric can be used as the core measurement by health care professionals and centers to assess patient satisfaction and loyalty.

Our platform monitors the top medical, search engine and other 3rd party review websites. We tailor the list of websites monitored for each client based on their medical specialty and geographic location.

+ 1st-party vs 3rd-party reviews

A 1st party review is offline commentary captured by our platform. 3rd party reviews are the reviews on public websites like Google & Healthgrades.

On the login page, just click on the “forgot password” link and we will email you a link to reset your password.

Yes. Our reporting and processes are scalable for any size organization.

ONLINE PROFILES

Claiming your online profiles allows the business to update and enhance them as needed. Having the NAP+W consistent with major online directories and aggregators will help your business website rank better with search engines.

Name (N), Address (A), Phone (P) + Website (W). It is important to have a consistent NAP+W for your online business profiles. This will help your business be found by patients and is an important search engine ranking factor for local businesses.

The only universal top medical review websites is Healthgrades. Examples of other sites to consider are RateMDs, Vitals, WebMD, Wellness and MD.com. The importance of the websites varies based on city and medical specialty.

The most prominent non-medical profiles/websites in search are Google, Yelp and Facebook. Examples of other sites to consider are YP.com, Angie’s List and top local directories.

BILLING

No. We are a monthly service

Updating payment information must be done over the phone. Please call us at 214-310-0339 and we would be happy to update that information for you.

Billing questions can be answered by emailing us at support@customerflux.com or calling 214-310-0339.

Account cancellation must be done over the phone. Please call us at 214-310-0339 to cancel your account. Final termination date will be the next billing cycle after the notification date to cancel account.

ONLINE REVIEWS

The Google Terms Of Service (TOS) is their policy regarding review content guidelines along with additional requirements that Google reviews are subjective to – https://support.google.com/contributionpolicy/answer/7411351?hl=en&ref_topic=7422769